Privacy Policy

Last update: 5 May 2024

Hemiro is committed to protecting the privacy and security of your personal information. This privacy policy describes how we collect, use, and share personal information when you use our website and services. We process personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller

Hemiro is the data controller responsible for processing your personal information. If you have any questions or concerns about this privacy policy or our data processing activities, please contact us at support@hemiro.com.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

To perform a contract with you, or to take steps at your request prior to entering into a contract;
To comply with a legal obligation that we are subject to;
For our legitimate interests, provided that these do not override your fundamental rights and freedoms; or
Based on your explicit consent.

Information We Collect

We collect the following categories of personal information:

Contact information: your name, email address, and phone number;
Account information: your username, password, and other account details;
Payment information: your billing address, payment card details, and transaction history;
Usage information: information about how you use our website and services, including your browsing history, search queries, and other behavioral data;
Device information: information about the device you use to access our website and services, such as your IP address, browser type, and operating system;
Log data: information about your use of our website and services, including the pages you visit, the links you click, and the time and date of your access;
Cookies: we use cookies and similar technologies to collect information about your usage of our website and services.

Cookies

We use cookies and similar technologies to enhance and personalize your experience, analyze site usage, and offer ads that are relevant to you. By using our service, you consent to the use of essential cookies which are necessary for the functionality of our site. For performance, functional, and advertising cookies, you have the choice to accept or decline their use. You can manage your cookie settings in your browser preferences.

Essential cookies: Necessary for our site's functionality and cannot be disabled.
Performance cookies: Help us understand user behavior within our service, improving your experience.
Functional cookies: Enable more personalized features, based on your preferences.
Advertising cookies: Used to deliver advertisements more relevant to you and your interests.

Your Rights Under Data Protection Law

As a user, you have specific rights regarding the personal information we hold about you. Here, we outline these rights and how you can exercise them:

Right of access: You can request a copy of the personal information we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to erasure: You can ask us to delete your personal information in certain circumstances.
Right to restrict processing: You have rights to 'block' or suppress further use of your information in certain circumstances.
Right to data portability: You can request the transfer of your personal information to another party under certain conditions.
Right to object: You have the right to object to the processing of your personal information in certain circumstances, including for marketing purposes.

For more information on these rights, or if you wish to exercise any of them, please contact us at support@hemiro.com.

How We Use Your Information

We use your personal information for the following purposes:

To provide and improve our website and services;
To process your orders and payments;
To communicate with you about your account, orders, and other transactions;
To detect and prevent fraud, unauthorized access, and other illegal activities;
To comply with applicable laws and regulations, or to respond to legal requests from law enforcement authorities;
To send you marketing communications about our products and services, where permitted by law;
To perform other activities consistent with this privacy policy.

Disclosure of Personal Information

We may disclose your personal information to the following categories of recipients:

Service providers: We share your personal information with service providers who help us perform our business functions, such as website hosting, payment processing, data analysis, and customer service. These service providers may have access to your personal information only to the extent necessary to perform their services, and are bound by contractual obligations to protect your personal information.
Affiliates: We may share your personal information with our affiliates for business purposes, such as improving our products and services, and providing you with customized offers.
Third-party partners: We may share your personal information with our third-party partners for their own business purposes, such as advertising and analytics. These partners may use your personal information for their own purposes, subject to their own privacy policies.
Legal compliance: We may disclose your personal information to comply with applicable laws and regulations, or to respond to legal requests from law enforcement authorities or other public officials.
Business transfer: In the event of a merger, acquisition, or other business transfer involving Hemiro, we may transfer your personal information to the successor organization, subject to the privacy policy in effect at the time of transfer.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your personal information, we will securely delete or anonymize it.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. We use physical, technical, and administrative safeguards to protect the confidentiality and integrity of your personal information. However, no security measures can be guaranteed to be completely effective, and we cannot guarantee the security of your personal information.

International Transfer

We may transfer your personal information outside of your jurisdiction for the purposes outlined in this Privacy Policy. When we transfer your personal information, we will take reasonable steps to ensure that it is protected in accordance with this Privacy Policy and applicable data protection laws.

Links to Third-Party Websites

Our website and service may contain links to third-party websites, applications, and services that are not owned or controlled by Hemiro. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of these third-party websites before providing any personal information to them.

Children's Privacy

Our website and service are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal or regulatory requirements. We will notify you of any material changes to this Privacy Policy by posting the updated policy on our website or by sending you an email or other notification.

Contact

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@hemiro.com or by mail at: Archweb, Lindleya 16, 02-013 Warsaw, Poland.

We will make every effort to respond to your inquiry and address any concerns you may have.